FAQs

Can I cancel Auto-Pay?

Yes, simply go into your profile and uncheck the auto-pay box that you had previously checked when you elected to opt into Auto-Pay.
Can I change a scheduled payment?

Yes, as long as it is changed before the date it was scheduled to be paid.
Can I schedule payments?

Yes. You can set up a future payment at any time prior to the bill due date.
Can I still send in a paper check?
Yes, your bill can be paid in any of the following ways:
- Email notification based payment - Go to 'View Invoice or Pay Now' button in your email.
- Web based online payment - login to online bill pay via City's website.
- Phone payments - call the City's office.
- Paper check or money order - sent by US Postal Service or your bank
Can I tell if my payment has been posted?

Yes, simply login to your account and select 'View paid or closed invoices'. If you are a registered customer, you will receive an email notification.
Can I use more than one payment method per transaction?

Yes, if the City accepts partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction
Do I have to enter an email address to make a payment?

Yes, an email address is required for payment confirmation. A payment receipt is sent via email.
Do I need to register to pay a bill?

You need to register to receive electronic bills by email, but registration is not required for One Time Payments. One Time Payments require that you enter your payment information each time you make a payment. By registering, you avoid that step and gain access to your payment history.
How do I find my account number to login?

Once you have registered, you will need only your email address and password to log in. To login the first time you use the system, you will need your customer account number from your bill. The 'locate your bill' screen gives instructions regarding the required information.
How Do I Register?
Registering is easy and can be done when you make a payment. There are two ways you can make a payment.
1. When you receive an email notification that your bill is ready to be paid, simply go to the 'View Invoice or Pay Now' link. You will be directed to City's 'Pay and/or View Bills Online' site. Once there, you will be given the opportunity to register or make a One Time Payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.
2. You can go directly to the City of Brooklyn Center's website and go to the 'Pay or View your Bill' link. You will then be directed to the City's 'Pay and/or View Bills Online' site. Once there, you will need to locate your customer account and be given the opportunity to register or make a one time payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.
How does the system work?
It is very simple. Here are the 3 steps taken by customers:
1. Customer receives email notification or accesses account via the City of Brooklyn Center website by clicking on the 'View or Pay Your Bill' button.
2. Customer locates and views bill and either enters payment information for a One Time Payment or registers to schedule a payment.
3. Customer receives an email confirmation with their payment amount and payment process date.
How long does it take for a credit card transaction to process if I pay online?

Credit card transactions typically take 48 hours to settle. An authorization is issued immediately; however, it takes 48 hours for the money to be transferred.

More FAQs

eUtility Billing

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E-billing and online services are available for your utility bills. The system is easy to use and allows you to view and pay your utility bills online. You can also choose to receive paper bills, paperless e-billing, or both. By choosing e-billing you save the City money, reduce clutter and impact our planet in a positive way. We accept Visa, MasterCard, Discover and e-checks.

Access the Service

Click View or Pay Bill Now and it will take you to the online payment service access page.

To Pay or Register - Please Read
To access your account, you will need your customer and account numbers. Go to the website using the link below, locate your bill, then check the box and select "register with selected invoice" and enter your email address and create a password.

Please Note

Rental Properties
Only property owners may register for an account. However, tenants will have the option of making on-time payments.

If You Prefer to Make One-time Payments (No Registration)
This option is now available on our new service by locating your bill, adding it to the shopping cart, and selecting a one-time payment.

Getting Started

You will need to decide whether to make a one-time payment or register. When you make a one-time payment, you will receive an email confirmation of payment but no payment information will be saved and you will not be able to access any account history.

If you register, you may sign up for advanced features like e-billing and scheduled payments as well as access your billing and payment history. We recommend that payers register in order to take advantage of scheduling payments and viewing payment history. The online bill looks just like your paper bill and is available in PDF format if you wish to download or print it. This is a two-step process. If you sign up for automatic payments or paperless billing, you will receive an email confirmation to complete the registration process. If you do not confirm via the email link, the process will not be complete.

If you have questions about using the new system, you may email bcutilities@ci.brooklyn-center.mn.us or call (763) 569-3390.

Key Contacts

Having difficulties with your online account after reading the instructions? Contact us during normal business hours: Monday-Friday 8:00 a.m. - 4:30 p.m.

Phone: (763) 569-3390
Email

Describe your problem and provide an e-mail address, account number, customer number and phone number where you can be reached.

For after-hour water emergencies, call Brooklyn Center Police Department at 9-1-1.